![]() ![]() No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. UPS will also contact you if they refuse the claim.UPS will pay either the replacement or purchase cost, whichever is less.Once the claim has been approved, UPS will make a payment (to the shipper).UPS will determine the potential value of the package contents and verify that the product falls within the guidelines of UPS terms fo service.This includes an invoice, purchase order, and proof of mailing (make sure you keep copies of your documents…but I didn’t need to tell you that). You will need to send UPS documents that determine the package’s value.UPS will notify you when the package is delivered. If the package is found, UPS will not approve the claim and will route the package on to the recipient.If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post.Package searches can take up to 10 business days.Once the report is received, UPS will perform a package search.Wait 24 hours AFTER the delivery window.UPS requires the shipper to report any lost packages. ![]() This is especially important with UPS because they prefer to deal with the shipper. ![]() Responding promptly to these occurrences is essential to good customer service and return business. If you receive a report from a recipient of a missing or stolen package, UPS will want to work with you to find the package or provide reimbursement for the replacement or purchase cost, whichever is less. Now you’ve got to figure out this lost package issue and quickly. Likely, you’ve just received a call from someone you sent a package to. You’re the Shipper of a Missing UPS Package. InfoNotice might say that the package was left with a neighbor or in a good hiding spot like behind the house or a shed. Sign the UPS InfoNotice and place it outside your door for the re-delivery attempt. You may also have the opportunity to reschedule a delivery and leave additional instructions for the driver. Much better than driving out to the nearest UPS hub.Ģ. If the package was redirected to a UPS Access Point, you’d be able to go pick it up there. UPS drivers have a good deal of discretion regarding where they can leave the package, so the InfoNotice will give you important information about the decision they made.ġ. This means the UPS driver didn’t feel comfortable simply leaving the package on your doorstep. If you received a UPS InfoNotice, then it will give you more information on the state of the package.
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